Publicação
The integration of quality management in higher education
| Resumo: | The purpose of our research is to look for theoretical and empirical evidence of the trend towards the integration of quality management in universities. We understand integration as the development of quality management as part of organisations’ global management systems, covering different processes, organisational levels and quality management principles. Our main purpose is operationalised in four specific goals, which aim to understand whether: i) there is a trend in the literature towards the integration of quality management in higher education; ii) the European Standards and Guidelines (ESG) is an integrative quality management model; iii) the ESG are important and are being implemented in universities; and iv) universities are developing their quality management systems in an integrated manner. Our research is developed in four main stages, corresponding to four main research goals, which we answer using different methodological approaches, developed in four research papers. We triangulate multiple sources of data: quantitative and qualitative, using different methodological strategies: survey and case study, different data collection techniques: systematic literature review, questionnaire and semi-structured interview; and different data analysis techniques: content analysis and descriptive and inferential statistics. The literature seems to be approaching quality management in an integrated way but has to define the next step in the drive for a ‘total’ and effective integrative approach to higher education quality management. The ESG do not seem to effectively integrate all the core processes of universities and to be a systemic quality management model. The Portuguese academics have, however, positively ‘welcomed’ the ESG, consider that they are important and that they are to a large extent being implemented in their universities. Universities show positive signs of quality management integration but they still have some way to go to reach full integration. This is an innovative study, which highlights a trend in quality management in higher education: that of integration, and it offers theoretical and empirical evidence as to the level and extent of the phenomenon. |
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| Autores principais: | Manatos, Maria João Paiva |
| Assunto: | Quality management Integration Higher education Mix method approach Gestão da qualidade Integração Ensino Superior Combinação de métodos |
| Ano: | 2017 |
| País: | Portugal |
| Tipo de documento: | tese de doutoramento |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório da Universidade de Lisboa |
| Resumo: | The purpose of our research is to look for theoretical and empirical evidence of the trend towards the integration of quality management in universities. We understand integration as the development of quality management as part of organisations’ global management systems, covering different processes, organisational levels and quality management principles. Our main purpose is operationalised in four specific goals, which aim to understand whether: i) there is a trend in the literature towards the integration of quality management in higher education; ii) the European Standards and Guidelines (ESG) is an integrative quality management model; iii) the ESG are important and are being implemented in universities; and iv) universities are developing their quality management systems in an integrated manner. Our research is developed in four main stages, corresponding to four main research goals, which we answer using different methodological approaches, developed in four research papers. We triangulate multiple sources of data: quantitative and qualitative, using different methodological strategies: survey and case study, different data collection techniques: systematic literature review, questionnaire and semi-structured interview; and different data analysis techniques: content analysis and descriptive and inferential statistics. The literature seems to be approaching quality management in an integrated way but has to define the next step in the drive for a ‘total’ and effective integrative approach to higher education quality management. The ESG do not seem to effectively integrate all the core processes of universities and to be a systemic quality management model. The Portuguese academics have, however, positively ‘welcomed’ the ESG, consider that they are important and that they are to a large extent being implemented in their universities. Universities show positive signs of quality management integration but they still have some way to go to reach full integration. This is an innovative study, which highlights a trend in quality management in higher education: that of integration, and it offers theoretical and empirical evidence as to the level and extent of the phenomenon. |
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