Publicação
Changing market environment in private banking : a quantitative study of the DACH Private Banking market investigating customer behaviour with a focus on personality traits
| Resumo: | The Private Banking segment faces several dynamics in the market environment, pressuring its profitability and threatening its longterm existence. Based on an extensive literature review and quantitative data collection, this thesis aims at clarifying incumbent banks’ action fields and their challenges to counteract. Survey results about customers’ behaviour, needs and expectations in Private Banking identify broad consent in digital infrastructure endorsement, cost awareness and little significance of human advisors. However, varying opinions are found on unrelated banking approaches. Propensities in this context are statistically significantly influenced by (a) Age, (b) Time spent with financial concerns and (c) Personality Traits. The author concludes the need for digital upgrades. Additionally, Private Banking institutions should consider a differentiated customer approach for new controversial business forms to retain and acquire classic Private Banking customers as well as attract potential future targ et groups. |
|---|---|
| Autores principais: | Grüterich, Maria Elisabeth |
| Assunto: | Private banking Banking transformation Future of banking Innovation Digitisation New technologies FinTech BigTech HENRY Personality traits Transformação bancária Futuro da banca Inovação Digitalização Novas tecnologias Traços de personalidade |
| Ano: | 2023 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Católica Portuguesa |
| Idioma: | inglês |
| Origem: | Veritati - Repositório Institucional da Universidade Católica Portuguesa |
| _version_ | 1866895673348063232 |
|---|---|
| author | Grüterich, Maria Elisabeth |
| author_facet | Grüterich, Maria Elisabeth |
| author_role | author |
| contributor_name_str_mv | Fernandes, Daniel Veritati |
| country_str | PT |
| creators_json_txt | [{\"Person.name\":\"Grüterich, Maria Elisabeth\"}] |
| datacite.contributors.contributor.contributorName.fl_str_mv | Fernandes, Daniel Veritati |
| datacite.creators.creator.creatorName.fl_str_mv | Grüterich, Maria Elisabeth |
| datacite.date.Accepted.fl_str_mv | 2023-01-25T00:00:00Z |
| datacite.date.available.fl_str_mv | 2023-06-02T13:58:41Z |
| datacite.date.embargoed.fl_str_mv | 2023-06-02T13:58:41Z |
| datacite.rights.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| datacite.subjects.subject.fl_str_mv | Private banking Banking transformation Future of banking Innovation Digitisation New technologies FinTech BigTech HENRY Personality traits Transformação bancária Futuro da banca Inovação Digitalização Novas tecnologias Traços de personalidade |
| datacite.titles.title.fl_str_mv | Changing market environment in private banking : a quantitative study of the DACH Private Banking market investigating customer behaviour with a focus on personality traits |
| dc.contributor.none.fl_str_mv | Fernandes, Daniel Veritati |
| dc.creator.none.fl_str_mv | Grüterich, Maria Elisabeth |
| dc.date.Accepted.fl_str_mv | 2023-01-25T00:00:00Z |
| dc.date.available.fl_str_mv | 2023-06-02T13:58:41Z |
| dc.date.embargoed.fl_str_mv | 2023-06-02T13:58:41Z |
| dc.format.none.fl_str_mv | application/pdf |
| dc.identifier.none.fl_str_mv | http://hdl.handle.net/10400.14/41303 |
| dc.language.none.fl_str_mv | eng |
| dc.rights.none.fl_str_mv | http://purl.org/coar/access_right/c_abf2 |
| dc.subject.none.fl_str_mv | Private banking Banking transformation Future of banking Innovation Digitisation New technologies FinTech BigTech HENRY Personality traits Transformação bancária Futuro da banca Inovação Digitalização Novas tecnologias Traços de personalidade |
| dc.title.fl_str_mv | Changing market environment in private banking : a quantitative study of the DACH Private Banking market investigating customer behaviour with a focus on personality traits |
| dc.type.none.fl_str_mv | http://purl.org/coar/resource_type/c_bdcc |
| description | The Private Banking segment faces several dynamics in the market environment, pressuring its profitability and threatening its longterm existence. Based on an extensive literature review and quantitative data collection, this thesis aims at clarifying incumbent banks’ action fields and their challenges to counteract. Survey results about customers’ behaviour, needs and expectations in Private Banking identify broad consent in digital infrastructure endorsement, cost awareness and little significance of human advisors. However, varying opinions are found on unrelated banking approaches. Propensities in this context are statistically significantly influenced by (a) Age, (b) Time spent with financial concerns and (c) Personality Traits. The author concludes the need for digital upgrades. Additionally, Private Banking institutions should consider a differentiated customer approach for new controversial business forms to retain and acquire classic Private Banking customers as well as attract potential future targ et groups. |
| dirty | 0 |
| eu_rights_str_mv | openAccess |
| format | masterThesis |
| fulltext.url.fl_str_mv | https://repositorio.ucp.pt/bitstreams/0606d42d-5b67-4278-aa62-d69a4d357f0a/download |
| id | veritati_a3d508bd15d43ad87f3dfddf4e2ca810 |
| identifier.url.fl_str_mv | http://hdl.handle.net/10400.14/41303 |
| instacron_str | ucp |
| institution | Universidade Católica Portuguesa |
| instname_str | Universidade Católica Portuguesa |
| language | eng |
| network_acronym_str | veritati |
| network_name_str | Veritati - Repositório Institucional da Universidade Católica Portuguesa |
| oai_identifier_str | oai:repositorio.ucp.pt:10400.14/41303 |
| organization_str_mv | urn:organizationAcronym:ucp |
| person_str_mv | Grüterich, Maria Elisabeth |
| publishDate | 2023 |
| reponame_str | Veritati - Repositório Institucional da Universidade Católica Portuguesa |
| repository_id_str | urn:repositoryAcronym:veritati |
| service_str_mv | urn:repositoryAcronym:veritati |
| spelling | engpt_PTThe Private Banking segment faces several dynamics in the market environment, pressuring its profitability and threatening its longterm existence. Based on an extensive literature review and quantitative data collection, this thesis aims at clarifying incumbent banks’ action fields and their challenges to counteract. Survey results about customers’ behaviour, needs and expectations in Private Banking identify broad consent in digital infrastructure endorsement, cost awareness and little significance of human advisors. However, varying opinions are found on unrelated banking approaches. Propensities in this context are statistically significantly influenced by (a) Age, (b) Time spent with financial concerns and (c) Personality Traits. The author concludes the need for digital upgrades. Additionally, Private Banking institutions should consider a differentiated customer approach for new controversial business forms to retain and acquire classic Private Banking customers as well as attract potential future targ et groups.application/pdfpt_PTChanging market environment in private banking : a quantitative study of the DACH Private Banking market investigating customer behaviour with a focus on personality traitsGrüterich, Maria ElisabethFernandes, DanielHostingInstitutionOrganizationalVeritatie-mailmailto:repositorio@ucp.ptrepositorio@ucp.ptURNurn:tid:2032788952023-06-02T13:58:41Z2023-01-252023-012023-01-25T00:00:00ZHandlehttp://hdl.handle.net/10400.14/41303http://purl.org/coar/access_right/c_abf2open accessPrivate bankingBanking transformationFuture of bankingInnovationDigitisationNew technologiesFinTechBigTechHENRYPersonality traitsTransformação bancáriaFuturo da bancaInovaçãoDigitalizaçãoNovas tecnologiasTraços de personalidade1906510 bytesliteraturehttp://purl.org/coar/resource_type/c_bdccmaster thesishttp://purl.org/coar/access_right/c_abf2application/pdffulltexthttps://repositorio.ucp.pt/bitstreams/0606d42d-5b67-4278-aa62-d69a4d357f0a/download |
| spellingShingle | Changing market environment in private banking : a quantitative study of the DACH Private Banking market investigating customer behaviour with a focus on personality traits Grüterich, Maria Elisabeth Private banking Banking transformation Future of banking Innovation Digitisation New technologies FinTech BigTech HENRY Personality traits Transformação bancária Futuro da banca Inovação Digitalização Novas tecnologias Traços de personalidade |
| status | SINGLETON |
| subject.fl_str_mv | Private banking Banking transformation Future of banking Innovation Digitisation New technologies FinTech BigTech HENRY Personality traits Transformação bancária Futuro da banca Inovação Digitalização Novas tecnologias Traços de personalidade |
| title | Changing market environment in private banking : a quantitative study of the DACH Private Banking market investigating customer behaviour with a focus on personality traits |
| title_full | Changing market environment in private banking : a quantitative study of the DACH Private Banking market investigating customer behaviour with a focus on personality traits |
| title_fullStr | Changing market environment in private banking : a quantitative study of the DACH Private Banking market investigating customer behaviour with a focus on personality traits |
| title_full_unstemmed | Changing market environment in private banking : a quantitative study of the DACH Private Banking market investigating customer behaviour with a focus on personality traits |
| title_short | Changing market environment in private banking : a quantitative study of the DACH Private Banking market investigating customer behaviour with a focus on personality traits |
| title_sort | Changing market environment in private banking : a quantitative study of the DACH Private Banking market investigating customer behaviour with a focus on personality traits |
| topic | Private banking Banking transformation Future of banking Innovation Digitisation New technologies FinTech BigTech HENRY Personality traits Transformação bancária Futuro da banca Inovação Digitalização Novas tecnologias Traços de personalidade |
| topic_facet | Private banking Banking transformation Future of banking Innovation Digitisation New technologies FinTech BigTech HENRY Personality traits Transformação bancária Futuro da banca Inovação Digitalização Novas tecnologias Traços de personalidade |
| url | http://hdl.handle.net/10400.14/41303 |
| visible | 1 |