Publicação
Evaluating island tourism form the customer's perspective: an analysis of online reviews
| Resumo: | Islands have been recognized as offering uniqueness to tourists visiting them as destinations. However, there is a gap in scientific literature using customer online reviews to assess tourism in islands. A critical literature review was applied in this study. This thesis develops a comprehensive review of the scientific literature addressing island tourism involving 395 articles published in 24 tourism and hospitality journals indexed in Scopus and belonging to quartiles 1 and 2 within a period of 18 years (from 2000 to 2017). A concept map based on the selected articles was elaborated including the analysis of 13 associated themes, constituting the first literature review to extensively map the research that has been conducted within the realm of tourism in islands. The main components of tourist experiences in Island tourism based in social media were also identified by focusing on the two most important islands of the sun, Sal and Boa Vista (study 1)¸ and also for the two most important islands of the senses (study 2) Santo Antão and Fogo in Cape Verde, using both computer-based quantitative and narrative qualitative content analysis methods for data treatment of online reviews written by tourists who visited these islands. The first study addressed analysis of large quantity of data by extracting online reviews from TripAdvisor where the islands of the sun of Cape Verde were the target, namely Boa Vista and Sal. Text mining was applied to a large dataset. Results are reported from the perspectives of hotels, restaurants, and tourist attractions. In addition, a second study on the islands of the Senses, Santo Antão and Fogo researched the tourists’ attractions most prominent themes. Results revealed 13 themes in Santo Antão and 9 themes in Fogo in description of performed tourist activities in these islands. |
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| Autores principais: | Rita, Maria Cristina de Souza Oliveira |
| Assunto: | Island tourism Online reviews Sentiment analysis Turismo Avaliação qualitativa Análise quantitativa Desenvolvimento económico Rede social Ilha de Santo Antão - Cabo Verde Ilha da Boa Vista - Cabo Verde África Ocidental |
| Ano: | 2019 |
| País: | Portugal |
| Tipo de documento: | tese de doutoramento |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | ISCTE |
| Idioma: | inglês |
| Origem: | Repositório ISCTE |
| Resumo: | Islands have been recognized as offering uniqueness to tourists visiting them as destinations. However, there is a gap in scientific literature using customer online reviews to assess tourism in islands. A critical literature review was applied in this study. This thesis develops a comprehensive review of the scientific literature addressing island tourism involving 395 articles published in 24 tourism and hospitality journals indexed in Scopus and belonging to quartiles 1 and 2 within a period of 18 years (from 2000 to 2017). A concept map based on the selected articles was elaborated including the analysis of 13 associated themes, constituting the first literature review to extensively map the research that has been conducted within the realm of tourism in islands. The main components of tourist experiences in Island tourism based in social media were also identified by focusing on the two most important islands of the sun, Sal and Boa Vista (study 1)¸ and also for the two most important islands of the senses (study 2) Santo Antão and Fogo in Cape Verde, using both computer-based quantitative and narrative qualitative content analysis methods for data treatment of online reviews written by tourists who visited these islands. The first study addressed analysis of large quantity of data by extracting online reviews from TripAdvisor where the islands of the sun of Cape Verde were the target, namely Boa Vista and Sal. Text mining was applied to a large dataset. Results are reported from the perspectives of hotels, restaurants, and tourist attractions. In addition, a second study on the islands of the Senses, Santo Antão and Fogo researched the tourists’ attractions most prominent themes. Results revealed 13 themes in Santo Antão and 9 themes in Fogo in description of performed tourist activities in these islands. |
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