Publicação
Gestão da qualidade nas empresas de construção e o valor da Certificação ISO 9000
| Resumo: | This essay aims to examine and discuss the certification of construction companies, assessing their attitudes and contributing with information concerning the implementation and value of third party certification of their quality systems. The evolution of quality through the ages is analysed. The different types of certification are presented. The certification of quality systems is associated with Quality Assurance and compared with the broader scope of Total Quality Management, emphasising innovation and re-engineering. The normative environment regarding quality is explained. The historical path of the standards concerning quality is described, having in mind the near future. The three models for quality assurance prescribed in the ISO 9000 family of standards, used in certification, are analysed and their requirements compared. A possibility of a choice of models for the construction sector is presented. The particularities distinguishing construction from manufacturing industries are established, once that the standards are written in the language of the latter. A framework for the certification of construction companies is developed, adapting the requirements of the broader model (ISO 9001), for the application in these companies, bearing in mind the future standard for project management (ISO 10006). The reasons leading construction companies to certification are listed and assessed. The activities to undertake towards certification are described. The situation in Europe is studied. The evolution of quality in construction in Portugal is outlined, as well as the state of the art in the companies by means of a survey conducted among them. The results of this survey point to an emerging trend towards quality systems and certification. The possible advantages and disadvantages of certification are discussed. The conclusions point to the insufficiency of certification as a comprehensive answer for quality management in construction companies. The difficulty of its application to the sector and some drawbacks it may possess are recognised, without invalidating its significant value as a substantial step towards Total Quality Management and the benefits it may convey in the form of enhanced management practices. Directions for pursuing the present work are given, regarding Environmental Management, Safety and Total Quality Management for the construction sector |
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| Autores principais: | Torres Curado, Miguel |
| Assunto: | Quality management ISO 9000 Construction industry Certificação -- Certification Gestão da qualidade Empresas de construção |
| Ano: | 1995 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | ISCTE |
| Idioma: | português |
| Origem: | Repositório ISCTE |
| Resumo: | This essay aims to examine and discuss the certification of construction companies, assessing their attitudes and contributing with information concerning the implementation and value of third party certification of their quality systems. The evolution of quality through the ages is analysed. The different types of certification are presented. The certification of quality systems is associated with Quality Assurance and compared with the broader scope of Total Quality Management, emphasising innovation and re-engineering. The normative environment regarding quality is explained. The historical path of the standards concerning quality is described, having in mind the near future. The three models for quality assurance prescribed in the ISO 9000 family of standards, used in certification, are analysed and their requirements compared. A possibility of a choice of models for the construction sector is presented. The particularities distinguishing construction from manufacturing industries are established, once that the standards are written in the language of the latter. A framework for the certification of construction companies is developed, adapting the requirements of the broader model (ISO 9001), for the application in these companies, bearing in mind the future standard for project management (ISO 10006). The reasons leading construction companies to certification are listed and assessed. The activities to undertake towards certification are described. The situation in Europe is studied. The evolution of quality in construction in Portugal is outlined, as well as the state of the art in the companies by means of a survey conducted among them. The results of this survey point to an emerging trend towards quality systems and certification. The possible advantages and disadvantages of certification are discussed. The conclusions point to the insufficiency of certification as a comprehensive answer for quality management in construction companies. The difficulty of its application to the sector and some drawbacks it may possess are recognised, without invalidating its significant value as a substantial step towards Total Quality Management and the benefits it may convey in the form of enhanced management practices. Directions for pursuing the present work are given, regarding Environmental Management, Safety and Total Quality Management for the construction sector |
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