Publicação
Organisational trust and work engagement: The moderating role of e-mail incivility, e-mail overload and e-mail intensity
| Resumo: | Given the growing importance of remote working and the challenges associated with it, this cross-sectional study (N = 175) aims to shed light on how organisational trust in remote work will impact employees work engagement. Therefore it is hypothesised that organisational trust specific to remote work is positively related to vigor, dedication and absorption. The results demonstrate, a positive and significant relationship between organisational trust in remote work and the three dimensions of work engagement. In addition, it was predicted that three job demands, e-mail incivility, e-mail overload and e-mail intensity will moderate the relationship between organisational trust and vigor, dedication and absorption. The job demands-resources model was used to justify this moderation concept. However, the results showed that only e-mail incivility and e-mail intensity moderate the relationship between organisational trust and absorption, such that the positive effect of organisational trust on absorption is stronger when e-mail incivility and e-mail intensity are high. Besides these findings, theoretical contributions, practical implications and further suggestions for future research will be explored. |
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| Autores principais: | Moll, Carina Elena |
| Assunto: | Organisational trust Remote work E-mail incivility E-mail overload E-mail intensity Work engagement Confiança organizacional Trabalho remoto Incivilidade do email Sobrecarga do email Intensidade do email Engagement no trabalho |
| Ano: | 2021 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | ISCTE |
| Idioma: | inglês |
| Origem: | Repositório ISCTE |
| Resumo: | Given the growing importance of remote working and the challenges associated with it, this cross-sectional study (N = 175) aims to shed light on how organisational trust in remote work will impact employees work engagement. Therefore it is hypothesised that organisational trust specific to remote work is positively related to vigor, dedication and absorption. The results demonstrate, a positive and significant relationship between organisational trust in remote work and the three dimensions of work engagement. In addition, it was predicted that three job demands, e-mail incivility, e-mail overload and e-mail intensity will moderate the relationship between organisational trust and vigor, dedication and absorption. The job demands-resources model was used to justify this moderation concept. However, the results showed that only e-mail incivility and e-mail intensity moderate the relationship between organisational trust and absorption, such that the positive effect of organisational trust on absorption is stronger when e-mail incivility and e-mail intensity are high. Besides these findings, theoretical contributions, practical implications and further suggestions for future research will be explored. |
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