Detalhes bibliográficos
| Resumo: | In the present context, companies to be competitive must develop high-performance innovation capabilities that enable them to respond quickly to market needs. However, the lack of tools and methodologies to assess the performance of innovation projects in an integrated way remains an obstacle. The paper begins by discussing the principles of Six Sigma and the Balanced Scorecard for performance evaluation. Next, the advantages of the Six Sigma Business Scorecard are discussed as a tool to support the evaluation of performance in innovation projects. Finally, the advantages of their application in the context of a collaborative ecosystem are discussed. It is illustrated that the BSC ensures that top management pays attention at any time to the specific elements of the Six Sigma implementation that are not working as planned, providing a link between strategy and quality initiatives assuring customers satisfaction in innovation projects. |
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| Autores principais: | Calado, João Manuel Ferreira |
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| Outros Autores: | Requeijo, José; Abreu, António; Dias, Ana |
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| Assunto: | Six sigma Balanced scorecard Innovation Collaborative ecosystems |
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| Ano: | 2019 |
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| País: | Portugal |
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| Tipo de documento: | artigo |
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| Tipo de acesso: | acesso aberto |
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| Instituição associada: | Instituto Politécnico de Lisboa |
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| Idioma: | inglês |
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| Origem: | Repositório Científico do Instituto Politécnico de Lisboa |
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