Publicação
Analysis of the main processes in an engineering department based on complex product systems
| Resumo: | Currently, for any Complex Product Systems dealing effectively with the existing information can create competitive advantages. However, due to the high numbers of parties involved and the constant changes, managing the existing knowledge and ensuring its integration is not an easy process. Thus, standardization turns out to be an important aspect. Considering this research problem, the main goal of this master’s thesis is to analyse, describe and redefine some of the existing processes of the Development Centre in Bosch Car Multimedia, S.A.. Due to the complexity and the continuous growth of the Department, the existing information is not meeting the teams’ needs and the existing guidelines are not consistent. As the information is also not properly shared, the idea of creating a “Department Handbook” turned out to be a relevant topic. To achieve the proposed objectives a case study methodology was applied and a qualitative analysis was made. This project began with an in-depth analysis over the existing documents and processes directly associated with information sharing – Directives and Work Instructions. After understanding the current needs of the department and identifying the existing problems, the documents content was updated and reorganized, as well as the overall process for creating new documents. Lastly, all the improvement process, led to the possibility of creating the bases of the “Department Handbook”. By organizing the existing information and by getting to know the department needs, allowed the creation of guidelines more relevant and useful for the Handbook. Although many aspects still need to be analysed, this project helped to evidence the current need and advantages of standardize and organize the internal communication of the department. |
|---|---|
| Autores principais: | Teixeira, Maria Isabel Fortunas |
| Assunto: | Work instruction Knowledge process Standardization Complex product system Instrução de trabalho Processo de conhecimento Standardização |
| Ano: | 2017 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade do Minho |
| Idioma: | inglês |
| Origem: | RepositóriUM - Universidade do Minho |
| Resumo: | Currently, for any Complex Product Systems dealing effectively with the existing information can create competitive advantages. However, due to the high numbers of parties involved and the constant changes, managing the existing knowledge and ensuring its integration is not an easy process. Thus, standardization turns out to be an important aspect. Considering this research problem, the main goal of this master’s thesis is to analyse, describe and redefine some of the existing processes of the Development Centre in Bosch Car Multimedia, S.A.. Due to the complexity and the continuous growth of the Department, the existing information is not meeting the teams’ needs and the existing guidelines are not consistent. As the information is also not properly shared, the idea of creating a “Department Handbook” turned out to be a relevant topic. To achieve the proposed objectives a case study methodology was applied and a qualitative analysis was made. This project began with an in-depth analysis over the existing documents and processes directly associated with information sharing – Directives and Work Instructions. After understanding the current needs of the department and identifying the existing problems, the documents content was updated and reorganized, as well as the overall process for creating new documents. Lastly, all the improvement process, led to the possibility of creating the bases of the “Department Handbook”. By organizing the existing information and by getting to know the department needs, allowed the creation of guidelines more relevant and useful for the Handbook. Although many aspects still need to be analysed, this project helped to evidence the current need and advantages of standardize and organize the internal communication of the department. |
|---|