Detalhes bibliográficos
| Resumo: | This paper proposes a methodology to develop and implement a Composite Indicator (CI) to measure the performance of Supply Chain processes. It reflects the aggregation of individual measures, related to the same process, with a weighted average, in order to assess the global performance in terms of both efficiency and effectiveness. Through a case study in a manufacturing company, a concept validation was performed by implementing the methodology in the Return process of the Supply Chain. The results showed that the combination between a Composite Indicator and a Business Intelligence tool provides a better understanding of the overall performance of a given process, facilitating also the identification of root causes. This paper aims to contribute to the supply chain performance management research field, proposing a methodology to implement a Composite Indicator, which is a topic insufficiently explored in the existent literature. |
|---|
| Autores principais: | Oliveira, Rui Miguel Serra |
|---|
| Outros Autores: | Cubo, Catarina; Estrada, R.; Fernandes, A. C.; Afonso, Paulo; Carvalho, Maria Sameiro; Sampaio, Paulo; Roque, J.; Rebelo, M. |
|---|
| Assunto: | Composite indicator Efficiency and effectiveness Performance measurement Quality management Return process Supply chain management |
|---|
| Ano: | 2019 |
|---|
| País: | Portugal |
|---|
| Tipo de documento: | comunicação em conferência |
|---|
| Tipo de acesso: | acesso aberto |
|---|
| Instituição associada: | Universidade do Minho |
|---|
| Idioma: | inglês |
|---|
| Origem: | RepositóriUM - Universidade do Minho |
|---|