Publicação
The relationship between quality approaches and their impact on portuguese companies´ quality performance
| Resumo: | Recent research on the link between quality management practices and organization performance, however, often finds contradictory outcomes. That is, quality procedures may not consistently result in a positive or favorable organizational outcome (Foster 2007; Kaynak 2003; Montes, Jover, and Fernandez 2003; Zu, 2009). Jabnoun et al., 2003 concluded that although quality management practices have been implemented by many organizations all over the world, such implementations have often failed. Recent studies, underline the importance of causal relations between quality management practices (Cua et al. 2001; Sousa and Voss, 2002 and Kaynak, 2003). Many authors suggested a positive association between TQM practices and organizational performance (Anderson et al., 1995; Flynn et al., 1995a; Mohrman et al., 1995; Choi and Eboch, 1998; Terziovski and Samson, 1999; Cua et al., 2001; Douglas and Judge, 2001; Kaynak, 2003). However, conflicting reports have been published regarding the effectiveness of TQM programs. Researchers have postulated various reasons for this perplexing outcome, with several researchers suggesting the need to develop more comprehensive models to explain the process by which quality management links to organization performance (Montes, Jover, and Fernandez 2003; Naor et al. 2008; Pinho 2008). In this paper, a conceptual model is presented which reflects the relationship between QMPs and their impact in Portuguese companies’ performance. |
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| Autores principais: | Barros, Síria Alves |
| Outros Autores: | Sampaio, Paulo; Saraiva, Pedro |
| Assunto: | Quality approaches Quality management practices (QMPs) Performance measurement Modelling Engenharia e Tecnologia::Outras Engenharias e Tecnologias |
| Ano: | 2014 |
| País: | Portugal |
| Tipo de documento: | comunicação em conferência |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade do Minho |
| Idioma: | português |
| Origem: | RepositóriUM - Universidade do Minho |
| Resumo: | Recent research on the link between quality management practices and organization performance, however, often finds contradictory outcomes. That is, quality procedures may not consistently result in a positive or favorable organizational outcome (Foster 2007; Kaynak 2003; Montes, Jover, and Fernandez 2003; Zu, 2009). Jabnoun et al., 2003 concluded that although quality management practices have been implemented by many organizations all over the world, such implementations have often failed. Recent studies, underline the importance of causal relations between quality management practices (Cua et al. 2001; Sousa and Voss, 2002 and Kaynak, 2003). Many authors suggested a positive association between TQM practices and organizational performance (Anderson et al., 1995; Flynn et al., 1995a; Mohrman et al., 1995; Choi and Eboch, 1998; Terziovski and Samson, 1999; Cua et al., 2001; Douglas and Judge, 2001; Kaynak, 2003). However, conflicting reports have been published regarding the effectiveness of TQM programs. Researchers have postulated various reasons for this perplexing outcome, with several researchers suggesting the need to develop more comprehensive models to explain the process by which quality management links to organization performance (Montes, Jover, and Fernandez 2003; Naor et al. 2008; Pinho 2008). In this paper, a conceptual model is presented which reflects the relationship between QMPs and their impact in Portuguese companies’ performance. |
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