Publicação
A short survey on chatbot technology: Failure in raising the state of the art
| Resumo: | This short survey aimed initially to explore the existing state of the art for the application of chatbot on fighting (and not on spreading) of fake-news. It was then realized that there is not common to use chatbots with this “virtuous” purpose. Therefore, after two surveys and a meta-analysis, the topic had to be withdrawn since there were no survey results to discuss besides the absence of results. The survey result raised then a need to realize how chatbots are being currently used, designed and their primary sources. The result was once again confusing since, on the sample: (1) no significant concentration of usage could be found; (2) no widely adopted design strategies were identified, and (3) no significant crosscutting references to be considered as primary sources. Certainly, this can be due to a biased sample but may also be a symptom of a methodological issue on the chatbot researches. If the second possibility is proved to be right it means that chatbot research is still on a pre-paradigm stage according to Kuhn’s conception. For this paper, there were performed 4 surveys with a total sample of 50 papers mostly from the last 3Â years. |
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| Autores principais: | Marcondes, Francisco Supino |
| Outros Autores: | Almeida, J. J.; Novais, Paulo |
| Assunto: | Chatbot research Chatbot state of the art Fake-news |
| Ano: | 2020 |
| País: | Portugal |
| Tipo de documento: | comunicação em conferência |
| Tipo de acesso: | acesso restrito |
| Instituição associada: | Universidade do Minho |
| Idioma: | inglês |
| Origem: | RepositóriUM - Universidade do Minho |
| Resumo: | This short survey aimed initially to explore the existing state of the art for the application of chatbot on fighting (and not on spreading) of fake-news. It was then realized that there is not common to use chatbots with this “virtuous” purpose. Therefore, after two surveys and a meta-analysis, the topic had to be withdrawn since there were no survey results to discuss besides the absence of results. The survey result raised then a need to realize how chatbots are being currently used, designed and their primary sources. The result was once again confusing since, on the sample: (1) no significant concentration of usage could be found; (2) no widely adopted design strategies were identified, and (3) no significant crosscutting references to be considered as primary sources. Certainly, this can be due to a biased sample but may also be a symptom of a methodological issue on the chatbot researches. If the second possibility is proved to be right it means that chatbot research is still on a pre-paradigm stage according to Kuhn’s conception. For this paper, there were performed 4 surveys with a total sample of 50 papers mostly from the last 3Â years. |
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