Publication
IT Outsourcing Success Management
| Summary: | Outsourcing is a fundamental practice for organizations since it increases the management's focus on the core business and contributes to boosting business performance. Success Management, centered on defining, leveraging, and securing the success of endeavors at maximum levels, emerges in this context as an approach that should be explored due to its potential to optimize results. This article proposes and discusses the implementation of Success Management in the context of Information Technology (IT) outsourcing endeavors. A Design Science Research (DSR) project was carried out in a large multinational company. We contribute to the literature by proposing a Success Management process suited to the context of IT outsourcing. We also analyze the effects of applying the Success Management process in an organization, describe its feasibility and suitability in the outsourcing context, and discuss the contribution to improving organizational performance. Results contribute to the literature by expanding the Success Management theory to the IT outsourcing context. |
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| Main Authors: | Pires, Cátia |
| Other Authors: | Varajão, João |
| Subject: | evaluation IT outsourcing outsourcing success Success Management |
| Year: | 2025 |
| Country: | Portugal |
| Document type: | conference paper |
| Access type: | open access |
| Associated institution: | Universidade do Minho |
| Language: | English |
| Origin: | RepositóriUM - Universidade do Minho |
| Summary: | Outsourcing is a fundamental practice for organizations since it increases the management's focus on the core business and contributes to boosting business performance. Success Management, centered on defining, leveraging, and securing the success of endeavors at maximum levels, emerges in this context as an approach that should be explored due to its potential to optimize results. This article proposes and discusses the implementation of Success Management in the context of Information Technology (IT) outsourcing endeavors. A Design Science Research (DSR) project was carried out in a large multinational company. We contribute to the literature by proposing a Success Management process suited to the context of IT outsourcing. We also analyze the effects of applying the Success Management process in an organization, describe its feasibility and suitability in the outsourcing context, and discuss the contribution to improving organizational performance. Results contribute to the literature by expanding the Success Management theory to the IT outsourcing context. |
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