Publicação
A BPM approach in a small Azorean Company: process modelling, analysis, and redesign
| Resumo: | Process efficiency has been a concern for organizations since the beginning. Numerous methodologies to improve process efficiency have been proposed and developed throughout the years; one of those methodologies is business process management. Business process management can bring to organizations a performance improvement, reduce costs and process cycle time, and improve overall customer satisfaction. The proposed project's goal for the internship was to study the organization’s process by identifying, modeling, analyzing, redesigning, and implementing the proposed changes. The organization is focused on the sale and service provider of technology products and accounting services in the Azorean environment. After some analysis and deliberation, the most adequate process to receive this business process management approach was the Technical Assistance process. |
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| Autores principais: | Cota, André Filipe Vicência |
| Assunto: | BPM BPMN Process modeling Process Analysis Information Management Process Redesign |
| Ano: | 2022 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| Resumo: | Process efficiency has been a concern for organizations since the beginning. Numerous methodologies to improve process efficiency have been proposed and developed throughout the years; one of those methodologies is business process management. Business process management can bring to organizations a performance improvement, reduce costs and process cycle time, and improve overall customer satisfaction. The proposed project's goal for the internship was to study the organization’s process by identifying, modeling, analyzing, redesigning, and implementing the proposed changes. The organization is focused on the sale and service provider of technology products and accounting services in the Azorean environment. After some analysis and deliberation, the most adequate process to receive this business process management approach was the Technical Assistance process. |
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