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Evaluation of the smart governance dimension, from challenges and best practices to recommendations

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Resumo:The public administration is facing several challenges, such as, the pressure to increase its processes efficiency levels, the rise of new technologies like Artificial Intelligence,and an increased disconnection with its citizens. Currently, Lisbon’s second-worst Smart City dimension, Smart Governance can face these challenges. Smart governance uses technology, aiming to increase public administration’s process efficiency and connection with its citizens. Resorting to best practices analysis and to conducting interviews and surveys, recommendations were made. To increase transparency, Lisbon should have an E-Procurement platform. For more civic participation, more digital shared decision-making initiatives. Finally, for digitalization, develop a digital transformation strategy.
Autores principais:Fialho, Francisco Do Carmo Janeiro
Assunto:Market research Digitalization Management Transparency Smart governance Participatory governance
Ano:2022
País:Portugal
Tipo de documento:dissertação de mestrado
Tipo de acesso:acesso aberto
Instituição associada:Universidade Nova de Lisboa
Idioma:inglês
Origem:Repositório Institucional da UNL

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