Publicação
Rebooting Procurement Processes: Leveraging the Synergy of RPA and BPM for Optimized Efficiency
| Resumo: | Efficient procurement processes are pivotal for organizational success, encompassing cost reduction, revenue optimization, employee motivation, and customer satisfaction. This necessitates continuous process refinement and adaptation to dynamic market environments. This thesis investigates and demonstrates the potential for synergies between RPAs and BPM in Procurement processes. The primary objective is to analyse and evaluate a Procurement manual-intensive process, within the aiming to enhance its efficiency, reducing time-consuming interventions, and ultimately diminish costs and Cycle Time. Employing a Design Science Research methodology, this research yields a practical artifact designed to streamline Procurement processes. An artifact was created with the use of BPM methods and RPAs tools. The RPA was developed after the application of BPM Redesign Heuristics into the current process. For its evaluation, a mixed-methods approach was employed, combining quantitative analysis on Cycle Time reduction with qualitative Confirmatory Focus Group of department experts. The analysis revealed that the synergy between BPM and RPAs can leverage Procurement processes, decreasing cycle times and workload on intensive manual tasks, allowing employees time to focus on other functions. This research contributes valuable insights for organizations seeking to harness automation technologies for enhanced procurement operations, having the findings suggesting promising enduring benefits for both efficiency and accuracy in the procurement lifecycle. |
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| Autores principais: | Santos, Simão Pedro Acciaioli Gouveia dos |
| Assunto: | Procurement Supply Chain Robotic Process Automation (RPA) Business Process Management (BPM) Automation Optimization SDG 8 - Decent work and economic growth SDG 9 - Industry, innovation and infrastructure SDG 12 - Responsible production and consumption |
| Ano: | 2024 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| Resumo: | Efficient procurement processes are pivotal for organizational success, encompassing cost reduction, revenue optimization, employee motivation, and customer satisfaction. This necessitates continuous process refinement and adaptation to dynamic market environments. This thesis investigates and demonstrates the potential for synergies between RPAs and BPM in Procurement processes. The primary objective is to analyse and evaluate a Procurement manual-intensive process, within the aiming to enhance its efficiency, reducing time-consuming interventions, and ultimately diminish costs and Cycle Time. Employing a Design Science Research methodology, this research yields a practical artifact designed to streamline Procurement processes. An artifact was created with the use of BPM methods and RPAs tools. The RPA was developed after the application of BPM Redesign Heuristics into the current process. For its evaluation, a mixed-methods approach was employed, combining quantitative analysis on Cycle Time reduction with qualitative Confirmatory Focus Group of department experts. The analysis revealed that the synergy between BPM and RPAs can leverage Procurement processes, decreasing cycle times and workload on intensive manual tasks, allowing employees time to focus on other functions. This research contributes valuable insights for organizations seeking to harness automation technologies for enhanced procurement operations, having the findings suggesting promising enduring benefits for both efficiency and accuracy in the procurement lifecycle. |
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