Publicação
How does conflict among management students in multicultural teams impact trust and collaboration, and how does cultural intelligence shape these dynamics?
| Resumo: | This study examines trust dynamics in culturally diverse student teams in management education and explores how Cultural Intelligence (CQ) shapes trust erosion and repair in conflict situations. Using qualitative interviews with 30 Master’s students at Nova SBE, complemented by CQ assessments, the study analyzes how trust-related challenges are experienced and interpreted. The findings suggest that culturally grounded misinterpretations and avoidance strategies are linked to erosion of cognitive and affective trust, while higher CQ appears to facilitate reframing and adaptive communication. These effects remain constrained when CQ is unevenly distributed across teams, highlighting the relationally bounded nature of trust development. |
|---|---|
| Autores principais: | Dimitric, Stefani |
| Assunto: | Multicultural teams Conflict management Trust development Affective trust Cognitive trust Cultural intelligence CQ Multicultural teamwork in higher education |
| Ano: | 2026 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso embargado |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| Resumo: | This study examines trust dynamics in culturally diverse student teams in management education and explores how Cultural Intelligence (CQ) shapes trust erosion and repair in conflict situations. Using qualitative interviews with 30 Master’s students at Nova SBE, complemented by CQ assessments, the study analyzes how trust-related challenges are experienced and interpreted. The findings suggest that culturally grounded misinterpretations and avoidance strategies are linked to erosion of cognitive and affective trust, while higher CQ appears to facilitate reframing and adaptive communication. These effects remain constrained when CQ is unevenly distributed across teams, highlighting the relationally bounded nature of trust development. |
|---|