Publicação
Success factors of client-consultant relationships: a case of a small portuguese business intelligence management consulting firm
| Resumo: | In today’s technology business world, the management consulting area has aroused its importance and become more attractive in the market where the consultants from these firms provide what the clients demand. Also, in the client-consultant relationship (hereinafter: CCR), there are expectations from both clients’ and consultants’ sides to achieve success in the relationship. Even though there are several factors that influence the CCR, this thesis research study focuses on the roles and responsibilities from both consultants’ and clients’ sides that impact on the success of the CCR, whose time dimension refers to beginning, development, maintenance, and maturity of the relationship. Thus, the existence of a balanced and successful relationship between clients and consultants is realized by adopting and implementing a set of well-defined critical success factors (hereinafter: CSF) in each stage while considering their criticality. |
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| Autores principais: | Aklan, Elif |
| Assunto: | Business Intelligence Client-Consultant Relationship Management Consulting Strategy-Governance-Decision Psychological Expectations |
| Ano: | 2019 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| Resumo: | In today’s technology business world, the management consulting area has aroused its importance and become more attractive in the market where the consultants from these firms provide what the clients demand. Also, in the client-consultant relationship (hereinafter: CCR), there are expectations from both clients’ and consultants’ sides to achieve success in the relationship. Even though there are several factors that influence the CCR, this thesis research study focuses on the roles and responsibilities from both consultants’ and clients’ sides that impact on the success of the CCR, whose time dimension refers to beginning, development, maintenance, and maturity of the relationship. Thus, the existence of a balanced and successful relationship between clients and consultants is realized by adopting and implementing a set of well-defined critical success factors (hereinafter: CSF) in each stage while considering their criticality. |
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