Publicação

Generative Artificial Intelligence chatbots and productivity: assessments by small and medium-sized enterprises in Finland

Detalhes bibliográficos
Resumo:	Productivity and its benefits are increasingly important in today’s modern world. This qualitative research aims to examine how small and medium-sized enterprises (SMEs) in Finland assess the impact of generative artificial intelligence chatbots (GAICs) on productivity. The data were collected through company interviews with a total of 16 SMEs in Finland and an expert interview with Professor Vili Lehdonvirta from the University of Oxford. This research and its findings are particularly relevant for SMEs considering the adoption and implementation of GAICs, not only to enhance productivity but also to ensure survival and competitiveness as competition intensifies and technology advances rapidly.
Autores principais:	Heikkilä, Otto Eemeli
Assunto:	Finland GAICs Productivity SMEs
Ano:	2025
País:	Portugal
Tipo de documento:	dissertação de mestrado
Tipo de acesso:	acesso aberto
Instituição associada:	Universidade Nova de Lisboa
Idioma:	inglês
Origem:	Repositório Institucional da UNL

Descrição
Resumo:	Productivity and its benefits are increasingly important in today’s modern world. This qualitative research aims to examine how small and medium-sized enterprises (SMEs) in Finland assess the impact of generative artificial intelligence chatbots (GAICs) on productivity. The data were collected through company interviews with a total of 16 SMEs in Finland and an expert interview with Professor Vili Lehdonvirta from the University of Oxford. This research and its findings are particularly relevant for SMEs considering the adoption and implementation of GAICs, not only to enhance productivity but also to ensure survival and competitiveness as competition intensifies and technology advances rapidly.