Publicação
The impact of agentic AI on the enterprise architecture of telecommunications firms
| Resumo: | This research explores how artificial intelligence (AI) impacts the enterprise architecture (EA) of telecommunications firms. Using the Design Research Process (DSRP), a baseline model in ArchiMate was developed based on TM Forum frameworks, which was enhanced to integrate agentic AI components. This enhanced model shows cross-layer impacts of AI agents on processes, applications, and data. The models are validated both academically and practically using a case study from a German telecommunications provider. Key findings include a structured approach for aligning agentic AI adoption with standardized EA practices, reducing integrations costs and supporting digital transformation efforts in telecommunications. |
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| Autores principais: | Salem, Hibah |
| Assunto: | Enterprise architecture ArchiMate TOGAF Artificial intelligence Agentic AI Telecommunications TM forum ODA eTOM TAM SID |
| Ano: | 2026 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| Resumo: | This research explores how artificial intelligence (AI) impacts the enterprise architecture (EA) of telecommunications firms. Using the Design Research Process (DSRP), a baseline model in ArchiMate was developed based on TM Forum frameworks, which was enhanced to integrate agentic AI components. This enhanced model shows cross-layer impacts of AI agents on processes, applications, and data. The models are validated both academically and practically using a case study from a German telecommunications provider. Key findings include a structured approach for aligning agentic AI adoption with standardized EA practices, reducing integrations costs and supporting digital transformation efforts in telecommunications. |
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