Publicação
The Impact of Business Intelligence in CISCO’S Operations, Access to Information & Decision-Making Processes
| Resumo: | Business Intelligence (BI) has emerged as a critical field that bridges the gap between data and decision-making. BI systems are designed to help companies gather, process, and analyse data, allowing decision-makers to draw actionable insights quickly. One of the most powerful tools driving BI adoption is Power BI, a versatile platform that provides interactive data visualization, real-time insights, and customizable dashboards. Power BI has become a favoured tool for businesses due to its ability to integrate with various data sources and provide intuitive, user-friendly interfaces that democratize access to data insights. This report focuses on one of the key projects accomplished during an active 1-year internship at Cisco Portugal (from February 20th, 2024, to February 20th, 2025) while working as a Data Analyst for the Buying Programs Lifecycle Operations team in the Commerce and Lifecycle Operations (CLO) department in EMEA (Europe, Middle East and Africa). The project entailed the development of a comprehensive dashboard using Power BI. This dashboard was created to address specific business challenges, streamline data analysis processes, and provide the team with weekly insights that improved decision-making capabilities and facilitated access to information. In the meantime, the dashboard was presented on three key occasions: first, to the managers and the director of operations in EMEA, second, at the Cisco FY25 Kick-Off session for the entire EMEA region, showcasing its capabilities to a broader audience; and finally, to Cisco’s VP of Global Operations in a private session that also included the managers and director of operations in EMEA. Currently, the dashboard is live and is being distributed to 200 stakeholders across the EMEA region. It has been seen as a significant success, which has driven the objective of expanding it to become a globally used tool, encompassing data and insights from Cisco’s global operations rather than being limited to the EMEA region. This project highlights the growing importance of data analytics and BI in today’s business landscape and demonstrates how the right tools and specialized expertise can transform raw data into a powerful competitive advantage. |
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| Autores principais: | Martins, Diogo Pereira Fernandes Ferraz |
| Assunto: | Dashboard Business Intelligence Power BI CISCO Data Analytics Data Visualization SDG 8 - Decent work and economic growth SDG 9 - Industry, innovation and infrastructure SDG 11 - Sustainable cities and communities SDG 17 - Partnerships for the goals |
| Ano: | 2025 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| Resumo: | Business Intelligence (BI) has emerged as a critical field that bridges the gap between data and decision-making. BI systems are designed to help companies gather, process, and analyse data, allowing decision-makers to draw actionable insights quickly. One of the most powerful tools driving BI adoption is Power BI, a versatile platform that provides interactive data visualization, real-time insights, and customizable dashboards. Power BI has become a favoured tool for businesses due to its ability to integrate with various data sources and provide intuitive, user-friendly interfaces that democratize access to data insights. This report focuses on one of the key projects accomplished during an active 1-year internship at Cisco Portugal (from February 20th, 2024, to February 20th, 2025) while working as a Data Analyst for the Buying Programs Lifecycle Operations team in the Commerce and Lifecycle Operations (CLO) department in EMEA (Europe, Middle East and Africa). The project entailed the development of a comprehensive dashboard using Power BI. This dashboard was created to address specific business challenges, streamline data analysis processes, and provide the team with weekly insights that improved decision-making capabilities and facilitated access to information. In the meantime, the dashboard was presented on three key occasions: first, to the managers and the director of operations in EMEA, second, at the Cisco FY25 Kick-Off session for the entire EMEA region, showcasing its capabilities to a broader audience; and finally, to Cisco’s VP of Global Operations in a private session that also included the managers and director of operations in EMEA. Currently, the dashboard is live and is being distributed to 200 stakeholders across the EMEA region. It has been seen as a significant success, which has driven the objective of expanding it to become a globally used tool, encompassing data and insights from Cisco’s global operations rather than being limited to the EMEA region. This project highlights the growing importance of data analytics and BI in today’s business landscape and demonstrates how the right tools and specialized expertise can transform raw data into a powerful competitive advantage. |
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