Publicação
The evolution of the digital payment industry in Europe: an analysis of customers and profitability outlook as business model-s elements of digital banks
| Resumo: | This paper analyzes the business model evolution of the European payment system and highlights a consumers’ preference shift towards technology. Digitalization and globalization combined represent key factors that are driving consumers to modify their payment habits to an increased use of apps by neo-banks and payment providers as a new tool to manage individual finances. In addition, consumers’ role in the industry is changing organizations’ decision-making process by driving digital banks to build a more tailored service. Consequently, an analysis of the business model of the industry is presented, followed by recommendations that leverage on maximizing advantages and minimizing threats. |
|---|---|
| Autores principais: | Arena, Margherita |
| Assunto: | Payment system Digital anks Europe Business model Digitalization Traditional banks Fintech |
| Ano: | 2023 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| Resumo: | This paper analyzes the business model evolution of the European payment system and highlights a consumers’ preference shift towards technology. Digitalization and globalization combined represent key factors that are driving consumers to modify their payment habits to an increased use of apps by neo-banks and payment providers as a new tool to manage individual finances. In addition, consumers’ role in the industry is changing organizations’ decision-making process by driving digital banks to build a more tailored service. Consequently, an analysis of the business model of the industry is presented, followed by recommendations that leverage on maximizing advantages and minimizing threats. |
|---|