Publicação
EDP consulting lab: ewallet project
| Resumo: | This work project was elaborated along with EDP Comercial with the purpose of discovering an two major EDP concerns: poor customer experience and high credit at risk. Therefore, EDP seeks to understand if an internal e Wallet is the best solution to increase the relationship with clients and support EDP’s financial transactions in its portfolio. This report provide sa detailed analysis of the external and internal alternatives, and about the greenfield and brownfield options evaluated to provide the best possible recommendation: build an internal e Wallet from starch is the best option for EDP at a larger scale. |
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| Autores principais: | Lopes, Cristiana Sousa |
| Assunto: | EDP comercial eWallet Consulting project Electronic payment |
| Ano: | 2020 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| Resumo: | This work project was elaborated along with EDP Comercial with the purpose of discovering an two major EDP concerns: poor customer experience and high credit at risk. Therefore, EDP seeks to understand if an internal e Wallet is the best solution to increase the relationship with clients and support EDP’s financial transactions in its portfolio. This report provide sa detailed analysis of the external and internal alternatives, and about the greenfield and brownfield options evaluated to provide the best possible recommendation: build an internal e Wallet from starch is the best option for EDP at a larger scale. |
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