Publicação
Outcomes of Generative AI for professionals: The driving effects of enabled job learning and satisfaction
| Resumo: | Generative artificial intelligence (GenAI) has been attracting increased attention since the appearance of ChatGPT in 2022. It is a technology that is presented as having the potential to trigger significant changes in how people work. Prior studies have focused heavily on GenAI usage in an educational and academic context application, although, there are still few studies on outcomes for professionals, both from an instrumental scope and a humanistic perspective. To explore these research goals, this study dives into the outcomes that GenAI usage might have for professionals, namely on wellbeing, job engagement, management control and productivity. Moreover, it is also explored the moderation roles of trust, perceived social presence, and decision support on the afore-mentioned outcomes. To evaluate the previous goals, we collected answers from 306 professionals who leverage GenAI to some extent. The findings revealed that leveraging GenAI for enabled job learning has a major contribution towards professionals´ wellbeing and job engagement, management control, and productivity. Moreover, we also found that perceived social presence is a mediator between GenAI enabled job learning and management control. Additionally, we also observed that in a scenario in which professionals have a high usage of GenAI for decision support, enabled job learning becomes more important in explaining productivity’s variance. |
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| Autores principais: | Cavaleiro, Guilherme Manuel Teixeira |
| Assunto: | Artificial intelligence Generative AI Enabled job learning Productivity Wellbeing PLS SEM SDG 3 - Good health and well-being SDG 4 - Quality education SDG 8 - Decent work and economic growth SDG 9 - Industry, innovation and infrastructure |
| Ano: | 2025 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso embargado |
| Instituição associada: | Universidade Nova de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório Institucional da UNL |
| Resumo: | Generative artificial intelligence (GenAI) has been attracting increased attention since the appearance of ChatGPT in 2022. It is a technology that is presented as having the potential to trigger significant changes in how people work. Prior studies have focused heavily on GenAI usage in an educational and academic context application, although, there are still few studies on outcomes for professionals, both from an instrumental scope and a humanistic perspective. To explore these research goals, this study dives into the outcomes that GenAI usage might have for professionals, namely on wellbeing, job engagement, management control and productivity. Moreover, it is also explored the moderation roles of trust, perceived social presence, and decision support on the afore-mentioned outcomes. To evaluate the previous goals, we collected answers from 306 professionals who leverage GenAI to some extent. The findings revealed that leveraging GenAI for enabled job learning has a major contribution towards professionals´ wellbeing and job engagement, management control, and productivity. Moreover, we also found that perceived social presence is a mediator between GenAI enabled job learning and management control. Additionally, we also observed that in a scenario in which professionals have a high usage of GenAI for decision support, enabled job learning becomes more important in explaining productivity’s variance. |
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