Publicação
Project management metrics and creation of an operational dashboard
| Resumo: | This report describes my 3-month internship at Unipartner IT Services S.A., that occurred from March to June 2022. This internship focused on activities mainly related to project management. Unipartner IT Services S.A is an information technology services company that works with government organizations, financial institutions and commercial companies with the aim of solving the most demanding IT and business challenges. During this internship, I performed a gap analysis between the information available in the client’s database and a set of performance metrics that needed to be computed, with the objective of understanding what information was missing, and to improve the quality of the service provided. Understanding and analysing the project management process was an important task prior to all others: it was essential learning what to do and how to do it, depending on the characteristics of contracts and clients at hand. I also created a dashboard in Power BI, based on the company’s database (Azure DevOps), gathering all information regarding contracts, that can be presented to a client in order to illustrate the progress. |
|---|---|
| Autores principais: | Matos, Ricardo da Silva |
| Assunto: | Project management metrics Key Performance Indicators Operational Dashboard |
| Ano: | 2022 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório da Universidade de Lisboa |
| Resumo: | This report describes my 3-month internship at Unipartner IT Services S.A., that occurred from March to June 2022. This internship focused on activities mainly related to project management. Unipartner IT Services S.A is an information technology services company that works with government organizations, financial institutions and commercial companies with the aim of solving the most demanding IT and business challenges. During this internship, I performed a gap analysis between the information available in the client’s database and a set of performance metrics that needed to be computed, with the objective of understanding what information was missing, and to improve the quality of the service provided. Understanding and analysing the project management process was an important task prior to all others: it was essential learning what to do and how to do it, depending on the characteristics of contracts and clients at hand. I also created a dashboard in Power BI, based on the company’s database (Azure DevOps), gathering all information regarding contracts, that can be presented to a client in order to illustrate the progress. |
|---|