Publicação
Supply chain resilience and covid-19 pandemic : a case study in the retail sector
| Resumo: | The pandemic exposed the fragility of global supply chains and highlighted the need for businesses to build resilience to cope with unexpected disruptions. Supply Chain Resilience is crucial to companies, enabling recovery and adaptation to environmental changes and operational challenges. This study investigates how the Covid-19 pandemic contributed to the improvement of SC resilience of a retailer specialized in the distribution of entertainment and electronic products supply chain (SC). Using a case study approach and data collected through semi-structured interviews, this study explores the strategies implemented to cope with supply chain disruptions and how these strategies contributed to the improvement of supply chain resilience capabilities. Findings reveal that although no significant process changes occurred, the pandemic accelerated digital transformation, enhanced omnichannel strategy, and led to increased collaboration and negotiation with larger suppliers. Additionally, the company developed important capabilities such as flexibility and adaptability. The study concludes that while capacity and budget constraints remain, the retailer is now better prepared to manage future disruptions. |
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| Autores principais: | Henriques, Sara Beatriz Ferreira |
| Assunto: | Covid-19 Supply Chain Disruption Supply Chain Resilience Retail Covid-19 Disrupção da Cadeia de Abastecimento Resiliência da Cadeia de Abastecimento Retalho |
| Ano: | 2024 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório da Universidade de Lisboa |
| Resumo: | The pandemic exposed the fragility of global supply chains and highlighted the need for businesses to build resilience to cope with unexpected disruptions. Supply Chain Resilience is crucial to companies, enabling recovery and adaptation to environmental changes and operational challenges. This study investigates how the Covid-19 pandemic contributed to the improvement of SC resilience of a retailer specialized in the distribution of entertainment and electronic products supply chain (SC). Using a case study approach and data collected through semi-structured interviews, this study explores the strategies implemented to cope with supply chain disruptions and how these strategies contributed to the improvement of supply chain resilience capabilities. Findings reveal that although no significant process changes occurred, the pandemic accelerated digital transformation, enhanced omnichannel strategy, and led to increased collaboration and negotiation with larger suppliers. Additionally, the company developed important capabilities such as flexibility and adaptability. The study concludes that while capacity and budget constraints remain, the retailer is now better prepared to manage future disruptions. |
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