Publicação
Knowledge management maturity model : the case study of a portuguese technology enterprise
| Resumo: | In today scenario, Knowledge Management plays an important role in the competitiveness and performance of the Organizations in general. Through an efficient KM implementation organizations can tap the real benefits of knowledge generation and usage, which leads to a boost in the innovation processes and subsequently in performance. A KM Maturity Model can help organizations identify the progress of Knowledge Management and improvements to be made. Then with the current state-of-the-art assessed it becomes almost natural to find the path to the next higher level of KM Maturity. This research adds to the body of knowledge by its literature review on Knowledge Management and KM Maturity Models. But above all this research contributes with the application of one of those models in a Portuguese IT Organization. The objective is to answer the question: “What is the Knowledge Management Maturity Level of an organization?” The data for the selected model was collected by an instrument proposed in the chosen model in the form of a survey. Interviews with key players in the Organization were conducted and secondary data was also considered. All this information was treated and a conclusion about the Knowledge Management Maturity Level of the company is given at the end. |
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| Autores principais: | Augusto, Rafael Gouveia |
| Assunto: | Knowledge Management Knowledge Management Maturity Model IT Consulting Case Study Gestão do Conhecimento Modelos de Maturidade da GC Consultoria em TI Caso de Estudo |
| Ano: | 2012 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório da Universidade de Lisboa |
| Resumo: | In today scenario, Knowledge Management plays an important role in the competitiveness and performance of the Organizations in general. Through an efficient KM implementation organizations can tap the real benefits of knowledge generation and usage, which leads to a boost in the innovation processes and subsequently in performance. A KM Maturity Model can help organizations identify the progress of Knowledge Management and improvements to be made. Then with the current state-of-the-art assessed it becomes almost natural to find the path to the next higher level of KM Maturity. This research adds to the body of knowledge by its literature review on Knowledge Management and KM Maturity Models. But above all this research contributes with the application of one of those models in a Portuguese IT Organization. The objective is to answer the question: “What is the Knowledge Management Maturity Level of an organization?” The data for the selected model was collected by an instrument proposed in the chosen model in the form of a survey. Interviews with key players in the Organization were conducted and secondary data was also considered. All this information was treated and a conclusion about the Knowledge Management Maturity Level of the company is given at the end. |
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