Publicação
Fostering humanization in academic libraries: a case study about scaffolding autonomy and trust in students
| Resumo: | Socially, the role of libraries in contributing to the humanization of higher education, through proximity services, has become more important. Personalized service services in higher education libraries aim to promote equitable access to technologies, expand the skills of students and researchers, and encourage their autonomy and self-confidence, through more personalized pedagogical strategies. Human well-being, quality of life, or social problem resolution, combined with technological development, aligns with the principles of Society 5.0. In the present study, a survey was applied to 100 users of a higher education library in Portugal, over 3 years (including the COVID-19 years). Having selected the parameters involved in the humanization of services, the results, measured on a Likert scale from 1 (dissatisfied) to 4 (very satisfied), reveal improvements in user satisfaction with the quality of the collections, the personalized reference services, and the training & support offered. Challenges identified include adapting information resources to users' needs, promoting community inclusion, ensuring equitable and quality care, and providing training in advanced research skills. Higher education libraries play a fundamental role in higher education humanization, providing proximity services that contribute to developing students' autonomy and confidence. The positive satisfaction indicators suggest that humanization in higher education can be successfully achieved with the contribution of these services. |
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| Autores principais: | Sanches, Tatiana |
| Assunto: | University libraries Reference services Learning strategies Humanization Academic skills Bibliotecas universitárias Atendimento Estratégias de aprendizagem Humanização Competências académicas Bibliotecas universitarias Servicios de referencia Estrategias de aprendizaje Humanización Habilidades académicas Estudios de usuarios Estudios de caso Portugal |
| Ano: | 2024 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório da Universidade de Lisboa |
| Resumo: | Socially, the role of libraries in contributing to the humanization of higher education, through proximity services, has become more important. Personalized service services in higher education libraries aim to promote equitable access to technologies, expand the skills of students and researchers, and encourage their autonomy and self-confidence, through more personalized pedagogical strategies. Human well-being, quality of life, or social problem resolution, combined with technological development, aligns with the principles of Society 5.0. In the present study, a survey was applied to 100 users of a higher education library in Portugal, over 3 years (including the COVID-19 years). Having selected the parameters involved in the humanization of services, the results, measured on a Likert scale from 1 (dissatisfied) to 4 (very satisfied), reveal improvements in user satisfaction with the quality of the collections, the personalized reference services, and the training & support offered. Challenges identified include adapting information resources to users' needs, promoting community inclusion, ensuring equitable and quality care, and providing training in advanced research skills. Higher education libraries play a fundamental role in higher education humanization, providing proximity services that contribute to developing students' autonomy and confidence. The positive satisfaction indicators suggest that humanization in higher education can be successfully achieved with the contribution of these services. |
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