Publicação
Mapping co-creation and co-destruction in tourism : a bibliographic coupling analysis
| Resumo: | This study carries out a mapping analysis of published research on the topics of value co-creation and co-destruction in tourism, based on a review of 268 articles from 80 journals listed in the Web of Science database, published between 2011 and 2019. A bibliographic coupling method using VOSViewer application was carried out. The analysis suggests four distinct streams of research, including: (1) the intertwined relationship between information and communication technologies and destination management in improving customers’ experience, (2) cocreation from a social perspective, (3) customer satisfaction and loyalty and, (4) co-creation experience in the sharing economy. The findings also show that co-destruction research in tourism is a topic that is still very much in the early stages. |
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| Autores principais: | Freire, Roberta Rocha |
| Outros Autores: | Veríssimo, José Manuel |
| Assunto: | Co-Creation Co-Destruction Service-Dominant Logic Tourism Bibliographic Analysis |
| Ano: | 2021 |
| País: | Portugal |
| Tipo de documento: | artigo |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório da Universidade de Lisboa |
| Resumo: | This study carries out a mapping analysis of published research on the topics of value co-creation and co-destruction in tourism, based on a review of 268 articles from 80 journals listed in the Web of Science database, published between 2011 and 2019. A bibliographic coupling method using VOSViewer application was carried out. The analysis suggests four distinct streams of research, including: (1) the intertwined relationship between information and communication technologies and destination management in improving customers’ experience, (2) cocreation from a social perspective, (3) customer satisfaction and loyalty and, (4) co-creation experience in the sharing economy. The findings also show that co-destruction research in tourism is a topic that is still very much in the early stages. |
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