Publicação
Understanding organizational stakeholder commitment to ensure information systems/information technology benefits in portuguese hospitals: an analysis based on the theory of technological frames.
| Resumo: | The unique context of healthcare organizations provides opportunities to develop or refine theory relating to organizational change and information systems. This research looks at the role stakeholder commitment plays in the realisation of expected benefits for an information system project in a healthcare setting. Case studies, relating to an organization-wide information systems (IS) project, were conducted in two Portuguese hospitals, allowing a study of the perceptions and behaviours of stakeholders, their commitment to the Information System and Information Technology (IS/IT), organizational change and the achievement of business benefits. A qualitative, interpretative, case-based research strategy was implemented based on semi-structured interviews and document analysis. The Three Component Model of Organizational Commitment and Technological Frames of Reference (TFR) provided the theoretical grounding for analysing the collected data. A resulting theoretical framework is proposed to reduce the many issues associated with the implementation of Healthcare Information Systems (HIS) in healthcare organizations, enabling them to quickly achieve the expected benefits. A contribution to TFR theory is made by extending the development of frame structure to include the shaping of perceptions by stakeholders. As part of the conceptual model, a set of frames is identified that healthcare professionals hold regarding Information Technology. |
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| Autores principais: | Cardoso, Irene |
| Assunto: | HIS (Healthcare Information Systems) Commitment Technological frames Benefits Hospitals Case study SIS (Sistemas de Informação na Saúde) Compromisso Frames Tecnológicos Benefícios Hospitais Estudo de Caso |
| Ano: | 2012 |
| País: | Portugal |
| Tipo de documento: | tese de doutoramento |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório da Universidade de Lisboa |
| Resumo: | The unique context of healthcare organizations provides opportunities to develop or refine theory relating to organizational change and information systems. This research looks at the role stakeholder commitment plays in the realisation of expected benefits for an information system project in a healthcare setting. Case studies, relating to an organization-wide information systems (IS) project, were conducted in two Portuguese hospitals, allowing a study of the perceptions and behaviours of stakeholders, their commitment to the Information System and Information Technology (IS/IT), organizational change and the achievement of business benefits. A qualitative, interpretative, case-based research strategy was implemented based on semi-structured interviews and document analysis. The Three Component Model of Organizational Commitment and Technological Frames of Reference (TFR) provided the theoretical grounding for analysing the collected data. A resulting theoretical framework is proposed to reduce the many issues associated with the implementation of Healthcare Information Systems (HIS) in healthcare organizations, enabling them to quickly achieve the expected benefits. A contribution to TFR theory is made by extending the development of frame structure to include the shaping of perceptions by stakeholders. As part of the conceptual model, a set of frames is identified that healthcare professionals hold regarding Information Technology. |
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