Publicação
IS continuance behaviors and team ambidexterity impacts on team performance : a multilevel approach
| Resumo: | Information systems (IS) usage has been a topic of research for several years. After deciding to adopt an IS, organizations must ensure that the system is being correctly used in order to achieve the expected benefits from it. Different usage behaviors may arise as a result of continued IS usage. Routine use refers to usage behavior characterized by adopting standardized ways of IS usage to support work tasks. In innovative usage, users find new ways to use the IS to perform their work tasks. Most research is focused on the individual usage of systems but in organizations, system usage has a multilevel nature. The nature of IS use evolves from individual to collective level usage. These divergent usage behaviors are not currently well understood in the existent literature, especially as multilevel constructs. Each IS usage behavior at the individual level produce different outcomes in the collective level usage. However, the impacts of those behaviors are not explored in IS research. How teams behave when using the IS may allow them to become more ambidextrous and therefore, achieve better performance. To fulfill the existing gaps, based on IS continuance models, prior guidelines for studying system usage as a multilevel construct, and the extant literature, this study develops a comprehensive multilevel research model, for IS usage behaviors as multilevel constructs, team ambidexterity, and team performance. The proposed research model was empirically tested based on data of 109 individuals in 34 teams. The measurement and structural models were then assessed using structural equation modeling as implemented in Smart PLS 3.0 with data collected with a survey in a given organization. The results showed different findings for routine and innovative usage behaviors, at the individual and team levels. Routine usage is strongly related to habit in usage practices, while innovative usage with user satisfaction. Data also supported the direct relationship between individual and team level usage behaviors. Moreover, team routine usage behavior has a positive and significant impact on team performance mediated by team ambidexterity. In contrast, team innovative usage behavior is not related to team ambidexterity or performance. Additionally, team innovative usage negatively affects the team’ adaptability capacity. |
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| Autores principais: | Martins, Patrícia Alexandra Lagarto |
| Assunto: | multilevel research routine usage innovative usage team ambidexterity team performance investigação multi-nível uso rotineiro uso inovador ambidestria da equipa desempenho da equipa |
| Ano: | 2019 |
| País: | Portugal |
| Tipo de documento: | tese de doutoramento |
| Tipo de acesso: | acesso restrito |
| Instituição associada: | Universidade de Lisboa |
| Idioma: | inglês |
| Origem: | Repositório da Universidade de Lisboa |
| Resumo: | Information systems (IS) usage has been a topic of research for several years. After deciding to adopt an IS, organizations must ensure that the system is being correctly used in order to achieve the expected benefits from it. Different usage behaviors may arise as a result of continued IS usage. Routine use refers to usage behavior characterized by adopting standardized ways of IS usage to support work tasks. In innovative usage, users find new ways to use the IS to perform their work tasks. Most research is focused on the individual usage of systems but in organizations, system usage has a multilevel nature. The nature of IS use evolves from individual to collective level usage. These divergent usage behaviors are not currently well understood in the existent literature, especially as multilevel constructs. Each IS usage behavior at the individual level produce different outcomes in the collective level usage. However, the impacts of those behaviors are not explored in IS research. How teams behave when using the IS may allow them to become more ambidextrous and therefore, achieve better performance. To fulfill the existing gaps, based on IS continuance models, prior guidelines for studying system usage as a multilevel construct, and the extant literature, this study develops a comprehensive multilevel research model, for IS usage behaviors as multilevel constructs, team ambidexterity, and team performance. The proposed research model was empirically tested based on data of 109 individuals in 34 teams. The measurement and structural models were then assessed using structural equation modeling as implemented in Smart PLS 3.0 with data collected with a survey in a given organization. The results showed different findings for routine and innovative usage behaviors, at the individual and team levels. Routine usage is strongly related to habit in usage practices, while innovative usage with user satisfaction. Data also supported the direct relationship between individual and team level usage behaviors. Moreover, team routine usage behavior has a positive and significant impact on team performance mediated by team ambidexterity. In contrast, team innovative usage behavior is not related to team ambidexterity or performance. Additionally, team innovative usage negatively affects the team’ adaptability capacity. |
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