Publicação
Digital transformation in the banking sector and its impact on financial inclusion : BIM Peru case study
| Resumo: | Purpose. The objective is to understand how the digital transformation in the banking sector can foster financial inclusion. Besides, the study addresses the main concepts of the digital economy, digital transformation, FinTech, and we will focus on financial inclusion and their issues. Besides, it is interesting to understand through real business cases how advances in technology can also benefit disadvantaged target groups. This study will concentrate on Peru because it is considered one of the leading emerging markets in South America. However, it has one of the lowest rates of financial inclusion in the region. Therefore, we will analyse the specific case of BIM mobile wallet, which aims to reach the unbanked people. Method. The method used was the qualitative analysis of content with the intention of understanding and identified the main drivers of the digital transformation, its opportunities and impact on financial inclusion. Moreover, the case study methodology was chosen to develop insights and to make a depth description of BIM. In addition, a questionary and interview were also designed to complement the study. Findings. The technological revolution in the financial sector has led to the emergence of FinTech, whose products can be used to reach and serve the unbanked and thus promote financial inclusion. Research limitations. There is still not enough academic information about the use of new technologies to promote financial inclusion in Latin America, because the topic is still new in the region, especially in Peru. Originality/value. This study contributes to the academic literature, first, by offering an overview of the available knowledge about digital transformation in the financial sector and financial inclusion; secondly, by analysing the situation of financial inclusion in Peru and the specific case of BIM. |
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| Autores principais: | Ayllon, Tonny Wendy Inga |
| Assunto: | Digital economy Digital transformation Mobile wallet Financial inclusion FinTech BIM Peru Economia digital Transformação digital Carteira móvel Inclusão financeira |
| Ano: | 2020 |
| País: | Portugal |
| Tipo de documento: | dissertação de mestrado |
| Tipo de acesso: | acesso aberto |
| Instituição associada: | Universidade Católica Portuguesa |
| Idioma: | inglês |
| Origem: | Veritati - Repositório Institucional da Universidade Católica Portuguesa |
| Resumo: | Purpose. The objective is to understand how the digital transformation in the banking sector can foster financial inclusion. Besides, the study addresses the main concepts of the digital economy, digital transformation, FinTech, and we will focus on financial inclusion and their issues. Besides, it is interesting to understand through real business cases how advances in technology can also benefit disadvantaged target groups. This study will concentrate on Peru because it is considered one of the leading emerging markets in South America. However, it has one of the lowest rates of financial inclusion in the region. Therefore, we will analyse the specific case of BIM mobile wallet, which aims to reach the unbanked people. Method. The method used was the qualitative analysis of content with the intention of understanding and identified the main drivers of the digital transformation, its opportunities and impact on financial inclusion. Moreover, the case study methodology was chosen to develop insights and to make a depth description of BIM. In addition, a questionary and interview were also designed to complement the study. Findings. The technological revolution in the financial sector has led to the emergence of FinTech, whose products can be used to reach and serve the unbanked and thus promote financial inclusion. Research limitations. There is still not enough academic information about the use of new technologies to promote financial inclusion in Latin America, because the topic is still new in the region, especially in Peru. Originality/value. This study contributes to the academic literature, first, by offering an overview of the available knowledge about digital transformation in the financial sector and financial inclusion; secondly, by analysing the situation of financial inclusion in Peru and the specific case of BIM. |
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